Return Policy Page
Return Policy
Last Updated January 3, 2024
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Most items sold on www.sreah.com may be returned, with some exceptions (see Non-Returnable Items below), within 30 days after the date of purchase if they meet all applicable return requirements listed below.
All product returns must be:
Unaltered in the original product packaging (for example: on original strand)Accompanied by a copy of the original invoice
With their original SrEah label and packaging
Defective Products
We accept returns on website purchases within 30 days after delivery. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with SrEah service team for a advisable shipping method.
Non-defective Products
Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.
Product in Large Quantities
In the event that you return a large quantity of items for which you have received assort-able or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept. We are unable to accept returns of goods without original packing.
Return Requirements for Return-Eligible Items
All Clothing Items, Including Wedding Dresses, Suits, and other Formal Attire:
Human Hair Wigs:
Shoes, Bags & Luggage:
Furniture:
Electronics:
All Other Categories:
How to return your Items
Due to the international service we provided, customers from different countries are required to ship returns to different warehouses. To ensure your online return is processed in a timely fashion, please contact SrEah customer service department for a Return Authorization & designated warehouse. All products returned to SrEah must be securely packaged in the proper shipping materials and reach SrEah without damage and please note that the parcel is for "return products".
Return Tips:
1). Please contact customer service at [email protected] to get the "return form", fill out all the information and send it along with the return items, Otherwise your return will not be processed and you will not get your refund.
2). Wrap the package carefully. All return items must be in their original condition and packaging. Don’t pack different items together in one bag.
3) . Declare the package as “Return Goods”, which will help you avoid customs fee.
4) . Please use local mail post to arrange the return.
5) . Please arrange the return of the package and offer us the tracking number and tracking website with 3 days after get the Return Authorization & designated warehouse from our customer service.
Refunds
Refund Method
Refund Amount
Products in original, pristine condition is returnable for a full refund of the purchase price in the form of your original payment method.
Exchanges
Product exchanges can be accepted on SrEah.com. The same product exchange will be priced at the same discount as the original order, and all other items will be priced as a new order. Order over-payments will be refunded to you.
Additional Information
If you have any further questions, please feel free to Contact Us at [email protected].
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